FAQ

When Will I receive my order?

All Red Dog Items: Your order will Ship within 2 Business Days as long as item is in stock. If the item is out of Stock you will be notified within 24 hours of your order.

All Team and Fundraising Items : These Items will be printed in waves. You will receive your order within 2 Weeks from the date of the Products Order Deadline.

 

How do I add my organization (School, Team, League, Business, etc.) to the Site?

You can email us at apparel@reddogglass.com, and a team manager will contact you as soon as possible. If you have questions or would prefer to contact us by phone, please call us at 856-477-2348.

How does an online store work?

A representative of an organization contacts Red Dog to create an online store. Products and logos are discussed and approved by each organization. Each online store has an open and close date during which the products are available for purchase. The duration usually lasts 1 to 2 weeks, but can go longer as decided by the organization. When an online store closes, we then batch all of the orders for that store together for customizations and delivery. All items will be complete within 3 weeks of a store closing. Example: If a store closes on March 15th, orders will be ready the week of April 5th. You will be contacted via email when your organization's orders are ready.

How does the fundraising work for our program?

Many organizations set up online stores with us to take advantage of the fundraising opportunities for their program. When the fundraising option is chosen, a portion of each sale goes back to the program. Each program creates their own mark-up percentages over the product costs. If fundraising is not a desired option, we will sell items at your organization's cost.

How long does it take to receive an order from an online store?

Each online store has an open and close date during which the products are available for purchase. The duration usually lasts 1 to 2 weeks, but can go longer as decided by the organization. When an online store closes, we then batch all of the orders for that store together for customizations and delivery. All items will be complete within 3 weeks of a store closing. Example: If a store closes on March 15th, orders will be ready the week of April 5th. You will be contacted via email when your organization's orders are ready.

Do I have to use a credit card to buy items from an online store?

While ordering online is the most convenient method of ordering, you may also order over the phone by calling 856-477-2348 , via email sales@reddogglass.com, or in person at our retail store in Collingswood, NJ. If you choose to order via email, please provide a phone number we can reach you at to get your billing information. Do not send your credit card information via email.

How is my order delivered?

When checking out you choose the Free Shipping Method as all orders will be shipped in bulk to the organization director of apparel sales. You will be contacted via email when orders are complete.

What if there is a problem with my order?

Customer service is our main priority. Please contact us at 856-477-2348 to discuss any concerns you may have regarding your order. You may also email us at sales@reddogglass.com

Why are some stores open and some closed?

Every organization and team has different needs depending on athletic seasons and schedules. Red Dog Designs does not select when these stores open or close. These decisions are made solely by the organization's contact member (Coach, Parent Representative, Captain, etc.).

How big does my organization need to be to have our own online store?

Due to the custom nature of our business, we do have set minimums for garment customizations. We can easily guide product selection to reach our minimums, but request that your program have a minimum of 12 members. Remember, parents can always order spirit wear too!

What do I if my Item doesn't fit?

Do to all items being customized only items that are ripped, damaged or misprinted will be offered a refund or exchange. All items will have size charts available so we can not return any items that do not fit. ALL SALES ARE FINAL.